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Hybrid Working (Horley & Home) | Up to £27,000 + Bonuses
An exciting opportunity to make a real difference in people's lives!
* Do you want a role where no two days are the same?
* Do you enjoy helping others live a better quality of life?
* Are you looking for a fulfilling career with great progression opportunities?
If so, we have the perfect role for you!
Due to continued growth, we’re expanding our team and looking for a Client Relationship Executive to join us. This role is a Care Coordinator role all about connecting people who care—matching clients with outstanding care providers to ensure they receive the support they need to stay in their homes and live life on their terms.
If you're empathetic, customer-focused, and ready to make a difference, we want to hear from you!
Why Join Us?
We offer a fantastic benefits package that makes a real difference:
Competitive Salary – Up to £27,000 + performance-based bonuses for achieving key targets
Work-Life Balance – Hybrid working (4 days in the office after training, 1 from home)
Generous Leave – 25 days’ holiday + your birthday off!
Career Progression – Opportunities to advance to Senior Account Manager and beyond!
Personal Growth – Ongoing learning & development with 1-to-1 coaching and career planning
Supportive Culture – A company that values and recognises your contributions
Making a Difference – Be part of something truly rewarding by helping people every day
Your Role as a Client Relationship Executive (CRE):
As an CRE, you’ll play a key role in providing outstanding service and ensuring the best care matches for our clients. Your responsibilities will include:
Managing your own portfolio of clients and care providers
Carefully matching care providers to clients based on needs and preferences
Supporting and guiding clients throughout the care process
Handling incoming calls and responding to care provider inquiries
Ensuring seamless service transitions with accurate handovers
Continuously improving operations to enhance service quality
Occasionally taking part in on-call duties (evenings and weekends, on a rota basis)
Who We’re Looking For:
We want passionate individuals who:
Have previous customer service experience (essential)
Thrive in a fast-paced, customer-focused environment
Have strong people skills and enjoy building relationships
Genuinely care about helping others and making a positive impact
Are well-organised, detail-oriented, and proactive
Are proficient in Microsoft Office (including Excel)
Are flexible to work occasional weekends and on-call shifts (paid)
Have access to a car and a valid driving licence (preferred, due to limited public transport)
Work Schedule:
Monday – Friday, Shifts 08:00-15:30, 09:00-16:30 and 09:30-17:00
1 weekend in every 8 weeks (on-call from home)
Ready to take the next step in your career? Apply today and become part of a team that truly makes a difference!
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