Job title : Peer Support Coordinator Hours : F/T: 35 hrs per week Salary : £25,000 to 28,000 per annum FTE Location : Home based, with regular attendance to Hospitals in North East England and occasional UK travel About the Peer Support Service The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience. We recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families or caregivers access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience. Role summary and purpose • Working with the Peer Support & Volunteering Manager, you will deliver the peer support service managing enquires from service users, matching them with appropriate volunteers and ensuring both service user and volunteer has an excellent experience. • You will be involved in the recruitment of peer supporters, supporting them through the application and onboarding process to prepare them for the role and the responsibilities within a suitable time frame. Key responsibilities Peer Support Coordination • Working with the Peer Support Manager to establish and maintain a quality peer support programme meeting the needs of people affected by kidney disease with an accessible well-regulated, safe and supportive service. • To provide an excellent experience for clients seeking to benefit from peer support, ensuring their requests are dealt with in a professional, timely and friendly manner. • To provide a point of contact for peer support volunteers, arranging their matches, recording feedback and supporting the Peer Support & Volunteering Manager to deliver an excellent volunteer experience. • Establish positive and effective working relationships to further the objectives of the programme. • Occasionally represent Kidney Care UK at external events relating to peer support and patient involvement. Peer Support Administration • Receive, triage and action referrals, including matching them with a suitable volunteer and supporting the end-to-end process of the administration. • Support and maintain a peer supporter database within the Kidney Care UK CRM. • Support the recruitment and onboarding of new peer support volunteers; organising training events, checking documentation and references. • Where appropriate to their role, facilitate the DBS application process for peer support volunteers and keep this data on the database up to date Patient partnership communication • Demonstrate excellent interpersonal and communication skills to provide effective working with colleagues, partners and external stakeholders. • Support and guide people in difficult situations where conversation about long term health conditions and / or personal lived experiences may be distressing. • Be flexible within reason to attend meeting outside office hours so that communication is effective and meets the needs and availability of patients and stakeholders (as deemed reasonable and approved by your manager) • Proactively cultivate relationships with Health Care Professionals in kidney units to promote and support access to peer support. • Support the Peer Support & Volunteering Manager to sustain collaborative working with the peer support leads in each of the kidney units across the UK • Be professional and confident in speaking with patients/family members/carers/live donors on the phone during the match process and feedback process