Job Title: Customer Service Assistant
Location: Edinburgh
Contract Type: Temporary
Start Date: 11th November
Working Pattern: Full-time, Monday to Friday, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm
Pay Rate: £12.92 per hour
Office based 5 days per week, hybrid available after 6 months
About the Opportunity:
Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you!
This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you'll play an integral role in successfully enabling the operation to be a high performing team.
The nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of 'Help me own a home' and provide the highest level of service through a breadth of decision-making across multiple brands.
Key Responsibilities:
1. Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
2. Using your judgement to make complex decisions.
3. Building strong relationships with brokers.
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