Join to apply for the Admin Officer - Document Handler role at Virtual Bridges
Location: Corby NN18 8EY
Office Based
Hourly rate: £13.85
Working Days/Hours: 37 hrs per week 9-5 but may be asked to work between the hours of 8am and 10pm to align with the suppliers (shift would be 7hrs 24mins daily)
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as a document handler.
Experience Needed/Desired
* Proven oral and written communication skills
* Ability to work at pace with a high degree of accuracy
* Ability to analyse information using this to make informed decisions whilst adhering to policies and procedures
* Ability to work well with others and build good working relationships
Desirable Skills and Experience
* Coaching skills
* Flexibility and versatility, embracing change
* Ownership for decisions and accountability for delivery
Duties/Responsibilities
* Support and process the validation of documents in line with HMPO policy and procedures.
* Meet the volume of referrals from the supplier while maintaining quality to support the effective examination of digital passport applications.
* Provide continuous support and coaching to supplier staff to build and develop their validation skills.
* Direct supplier staff to refer cases for consideration by a civil servant when required.
* Remain focused on processing referrals to the required performance and quality standard.
* Adapt to change and work flexibly to improve Customer Service and Public Protection.
* Build skills and knowledge to make accurate decisions, undertaking additional checks as required.
* Refer applications with recommendations where authenticity concerns arise.
* Escalate cases where forgery concerns are identified.
Training
4-week training period, consisting of online training course & mentoring. 1 half day (around 4 hours) from the Peterborough office will also be required. No annual leave will be permitted during the 4 weeks of training.
Clearance Level
Basic DBS + CTC (Counter Terrorism Clearance) will be applied for by Brook Street upon a successful application.
Role Specific Requirements
You must hold a valid passport and must have lived in the UK for longer than 5 years. A period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted. This role requires security clearance that will be processed for you if successful.
Seniority Level
Entry level
Employment Type
Temporary
Job Function
Consulting
Industries
Operations Consulting
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