PART 1: JOB PROFILE 1.Main Purpose of Job Claire House is launching an ambitious five-year strategy, that aims to transform the organisation to reach more families who need us, as well as developing a second full hospice in Liverpool. In order to deliver on this plan, communications will be key. This role will provide expert internal communications advice and support across the organisation from the care team to HR and IT; helping to communicate progress on key projects and improving employee engagement and organisational culture. It will also work with external stakeholders including families and volunteers. The job will include drafting messaging, copy writing, developing engaging content and marketing materials and implementing communications project plans. Previous experience in a similar organisation is desirable, but internal communications expertise, endless energy and an ability to build relationships and problem solve are essential. In return this role will offer a once-in-a-lifetime opportunity to help an organisation transform the way it works, massively increase its impact and the vital support it offers to seriously and terminally ill babies, children, young adults and their families. 2.Position of the role in Claire House The job holder will work within the communications team, under the Head of Communications and alongside the Communications Officer and Digital Communications Officers. 3. Scope of Job The job holder will provide internal communications support to various other teams within the organisation including the Project Management Office and the Care, HR and IT teams. 4. Dimensions and Limits of Authority Freedom to act on own initiative and make decisions in line with agreed communications plan and organisational strategy. Part 2: MAIN DUTIES AND RESPONSIBILITIES Leading on internal communications for the organisation Conducting a communications channel/tools audit to decide on internal comms priorities Producing an internal communications plan to help deliver the organisations new strategy Producing high quality written and visual marketing materials to help different teams within Claire House communicate effectively Working with teams across the organisation to help communicate progress on key projects Being an active member of Claire House staff and helping deliver internal communications activities, around events such as the Christmas campaign, to help improve organisational collaboration and culture Putting in place new internal communications processes that will help staff utilise communications channels Supporting the comms team with day-to-day activities as well as coordinating content for the internal Weekly Bulletin The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation. This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties, such as link roles, and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation, at your initial place of work or at any other of the Claire House establishments. DBS level: Standard Our working premises are no smoking areas.