Description
Customer Service Team Leader – Lead, Inspire, and Thrive!
Location: Telford
Salary: £35,000–£40,000 depending on experience
Perks: Annual pay reviews, profit-share bonus, free lunch, free onesite gym access, and modern newly refurbished offices
Are you an energetic and driven leader who thrives on delivering exceptional customer service? Do you enjoy being hands-on, leading by example, and helping your team excel? We’re working with an innovative and fast-growing organisation in the care sector, who are looking for a Customer Service Team Leader to join their thriving team and make a real impact.
This is a rare opportunity to join a company with a fantastic culture that truly values its people. With consistent year-on-year growth, they reward their staff with exceptional benefits, a positive working environment, and the chance to advance in their career.
[ The role ]
As Customer Service Team Leader, you’ll not only oversee the performance of a growing team (currently 2, expanding to 4), but you’ll also actively take part in the day-to-day operations. This is a unique role where you’ll lead from the front, combining operational involvement with leadership responsibilities.
Working closely with senior management, you’ll ensure the team delivers exceptional service at all times while streamlining processes and building a culture of excellence.
What You’ll Be Doing
* Inspire and...