Monday to Friday 36 hours Per Week – London Borough of Hillingdon
Hourly rate range up to £24
MRJ Associates are recruiting for Housing Advice & Homeless Prevention Officer to work for our local authority clients based in London, UB8. If this would be of interest to you then apply now!
Job Purpose
The post-holder will be responsible for proactively delivering housing options advice, including security of tenure, low-cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments in order to determine the best options and resources available on a case-by-case basis. This will involve carrying and managing a case load across housing options, move-on and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services. The post holder will ensure statutory requirements are met and local team targets are delivered through case work.
Description of Duties
* To actively support the management of the service delivering a professional, responsive and individualised service to Hillingdon residents requiring housing advice and to explore and sign-post to housing options.
* To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met to deliver the Council vision of ‘putting our residents first’.
* To provide holistic, informed and accurate housing advice which is “right first time”, to all approaches to the service.
* To support, coach and empower residents to independently assess and manage their own housing situation and make informed choices.
* To contribute to preparing and implementing the housing strategy, homelessness strategy, rough sleepers’ strategy, allocations policy as it relates to housing need, and to undertake projects related to the development of the service area.
* To actively detect and prevent fraudulent applications for housing assistance and refer any possible cases to our Counter Fraud Team.
* To undertake investigations into complaints and Members Enquiries and ombudsman enquiries as required.
* Ensure corporate standards are met consistently, including complaints and Members Enquiries.
Knowledge and Experience
To have a comprehensive and cross cutting understanding of relevant policy and strategy areas, including, but not exclusively:
a. Hillingdon’s housing strategy, homelessness strategy and related sub strategies.
b. Hillingdon’s Health and wellbeing strategy.
c. Hillingdon’s social housing allocations policy.
Qualifications; Skills & Experience
* Experience of working in a front facing team interviewing and assessing clients with a need for assistance.
* Experience of case work and the application of case work management systems. Experience of effective multi-disciplinary working.
* Experience of working on defined operational projects, working to tight deadlines and objectives with minimum supervision.
MRJ Associates acts as an employment agency for the supply of temporary workers.
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