Receptionist / Fitness Instructor Location: Crawley Hours: 30 hours per week (some evenings and weekends required) Salary: Competitive Bonus Scheme The Role We’re seeking a friendly, enthusiastic, and proactive Receptionist / Fitness Instructor to join our team. This dual-role combines front-of-house responsibilities with the energy and expertise of delivering fitness sessions—perfect for someone who loves working with people and is passionate about health and wellness. Your Daily Focus Will Include: Creating a warm, professional first impression for all members, guests, and prospects Delivering excellent customer service, both face-to-face and over the phone/email Registering prospective members and guiding them through the joining process Supporting new and existing members with enquiries, bookings, and gym orientation Conducting basic fitness sessions and small group classes Providing class information and assisting with timetables and availability Handling membership queries including renewals, cancellations, and general admin Maintaining cleanliness and safety across the gym and reception areas Responding to phone and email enquiries and supporting with retention outreach Logging complaints, lost property, maintenance issues, and other member feedback Creating and scheduling engaging content across social media platforms Promoting club events, campaigns, and special offers both in-club and online Supporting the Gym Manager and marketing team with brand awareness initiatives What We’re Looking For: A people-person with a passion for fitness and service Friendly, approachable, and enthusiastic in all interactions Highly organised and confident multitasker Flexible and adaptable to meet the club's evolving needs Level 2 Fitness Instructor qualification (required) Experience delivering fitness sessions or group classes Excellent verbal and written communication skills Comfortable using email, social media, and content creation tools Creative mindset with an eye for branding and visual consistency Able to maintain professionalism and calmness under pressure Willingness to work evenings and weekends on a rota basis Why Join Us? This is a fantastic opportunity to combine your front-of-house skills with your passion for fitness. You'll be part of a supportive and dynamic team in a premium fitness environment, with opportunities to grow and develop in both customer service and fitness instruction. Apply today to take the next step in your health and fitness career