Soft Services Manager - Blackfriars, London - £30p/h
Have you previously managed a team of soft services staff and are looking to take the next step in your career? CBW are looking for an experienced Soft Services Manager to join a fantastic team based near Blackfriars, London.
Brief overview:
* Monday - Friday
* 8am - 5pm
* Temporary position with opportunity for a permanent position
* £60,000 per annum (£28-30p/h)
* Must have experience managing a team of soft services staff (porters, cleaners, etc)
* Experience within the medical and clinical field would be a bonus
Position Concept:
* To provide proactive customer-focused management and delivery of all soft services functions.
* We are looking for a positive, experienced, client-centric individual with great communication, interpersonal, and leadership skills. Punctual and well-presented, team enthusiast with excellent attention to detail. Our client is a newly opened 9-story Life Sciences environment, bringing central London pathology into one place.
Duties to include:
* People management of site dedicated cleaning, porterage, helpdesk, and security personnel.
* Management of team working patterns and rotas, including overtime, absences, annual leave, and sickness.
* Responsible for arranging cover to ensure operations are always fully staffed.
* Robust waste stream management and reporting for Clinical, General, Recycling, and Confidential waste compliance WTN.
* Oversee team input to ELogs CAFM system management, ensuring updates for reactive works and completing routine PPM required for governance and performance review.
* Prioritize workload in line with contractual SLA / KPIs in relation to individual tasks.
* Subcontractor lead for relevant Soft Services led contracts, including but not limited to lab coat laundry, waste stream (including Clinical Waste), Occupational health, and consumables.
* Ensure compliance with Health & Safety legislation and site procedures are always implemented and operated to.
* Regular review of onsite requirements and schedules to ensure the team is enabled to adapt and conduct their roles to excellent standards. This includes cleaning schedules and daily duty refinements.
* Carry out routine internal audits and support stakeholders with external audits as required.
* Support Account Manager with strategic planning and innovation development to enhance services across service lines.
* Active input and collaboration in client governance meetings led by Account Manager.
* Handle and escalate situations proactively with customer sensitivity.
* Team Collaboration: external and internal stakeholder engagement to ensure embedded trust, efficient execution, and successful completion of tasks.
Personal Specification:
* Previous experience in soft FM (minimum 2 years).
* Proven people management experience.
* Strong leadership skills – active motivator.
* Life science sector knowledge (desirable).
* Strong literacy and numeracy skills.
* Commercial and financial awareness.
* Excellent IT literacy skills (Outlook, Word, Excel, PowerPoint).
* H&S trained (IOSH/NEBOSH).
* Waste Management (clinical waste desirable).
* Experience of working on client (CAFM) management systems.
* Ability to make effective decisions quickly, multitask, and effectively prioritize workload.
* Adaptable to changes in volume, patterns, and priority levels.
* Capable of working under pressure.
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