The Role
This Role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values—Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!
What You'll Do
1. Advise end users on best practices when using Veeva’s applications
2. Identify and resolve client issues associated with Veeva’s applications
3. Build strong and professional relationships with all users of Veeva’s applications
4. Provide recommendations/feedback on client service improvements and product development
5. Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
6. Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
7. 1+ years relevant experience in a customer service role
8. Effective communication, organizational, and time management skills
9. Professional telephone manner
10. Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
11. Excellent verbal and written communication skills (French, English)
12. Ability to quickly understand client requirements and needs and articulate potential solutions
Perks & Benefits
13. Allocations for continuous learning & development
14. Private Health Insurance
#RemoteUKVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .