We are looking for a Head of Local Marketing to join our New Marketing team based out of Birmingham:
Are you passionate about transforming customer experiences in branches?
Do you excel at creating seamless, omni-channel journeys that connect online and offline touchpoints?
* Contracted to 37.5 hours per week
* Monday to Friday working 08:30 – 17:00
* 33 days annual leave (including bank holidays) + Birthday Day off
* Benefits: Enhanced family leave benefits, Agile working, Training academy, Buy and Sell annual leave, Free virtual GP service, accessible 24/7 & Staff discount on webshop & discounts in high-street stores.
Head of Local Marketing – Key Responsibilities
* Customer Experience: Develop and map exceptional in-branch customer journeys.
* Branch Merchandising: Lead creative and effective branch merchandising strategies.
* Branch Format & Productivity: Optimize in-branch layouts and operations to enhance productivity and engagement.
* Omni-Channel Integration: Seamlessly connect the digital and in-branch experience for our customers.
* Partnerships & Offers: Foster third-party and local partnerships to enhance customer value and support commercial offers.
* Communication: Ensure clear, compelling in-store communications and Point of Sale (POS) materials.
* Data-Driven Insights: Improve our Net Promoter Score (NPS) through actionable insights and customer feedback.
* Leadership: Cultivate a learning-oriented, collaborative team culture where innovation is encouraged, and failure is a step toward success.
* Stakeholder Education: Advocate for digital solutions and educate stakeholders on their benefits.
* Customer Advocacy: Represent UK customers in group-level discussions to ensure their voice is heard.
PLEASE APPLY ONLINE TODAY and a member of the team will be in contact.
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