X2 Online Marketplace Team Leader
Endless pre-loved items. Limitless creativity. One clear purpose.
x2 Online Marketplace Team Leader
£25,896 per annum (+ benefits)
Reports to: Assistant E-commerce Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 37.5 hours per week (Monday-Friday with rotational evenings)
Location: On-site at Fleet Regional Distribution Hub (Quantum Business Park, Fleet, GU52 8EA)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: open until filled
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.
Recruitment process: One competency-based interview (onsite at Fleet)
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.
As part of Cancer Research UK’s Retail & Ecommerce Growth Strategy, we opened our first Regional Distribution Centre (RDC) in 2023, and are proud to have recently opened a second, based in Fleet (Surrey) which is even bigger at 23,000 sq foot.
We’re looking for an Online Marketplace Team Leader to join Cancer Research UK’s Online Marketplace team in Fleet. Our Online Marketplace Team sort, identify, value, photograph, and list items for sale on our online marketplace platforms (e.g., eBay, Depop, Vestiaire, and ASOS). Check out this video from our other team in Warrington as they show you a typical day in the Online Marketplace Team.
In this role, you will be responsible for motivating, coaching, and guiding a team of Marketplace Assistants (c.10 direct reports). You will oversee the item journey, supporting product selection and the photography of items, making sure listers have enough items day-to-day and ensuring the team meets their objectives.
This is an opportunity to work in your local area for one of the UK’s most trusted brands as part of a collaborative team. We can offer you a purpose-driven role with 25 days of annual holiday + public holidays, paid sick leave, and career progression opportunities across the whole organisation.
What will I be doing?
* Overseeing the Marketplace team on a day-to-day basis (including rota creation and management, staff and volunteer development and training and induction).
* Supporting the team by driving KPIs to achieve the overall Marketplace budget.
* Providing feedback to the team on performance by carrying out 1-2-1 and focus conversations.
* Being part of team meetings and events and leading in the manager's absence.
* Supporting all areas of the Online Marketplace operation when required.
* Supporting with training and materials for the shop and warehouse teams to ensure the right items are being selected for each Marketplace.
* Overseeing the stock volumes and making sure there is enough stock ready for the listers.
* Checking all areas are compliant with Health & Safety and housekeeping standards.
What are you looking for?
* Team management and supervision experience in a Retail, E-commerce, Online Marketplace, or Warehouse/Depot environment (c. team of 10).
* Experience working to meet team targets/KPIs with an ability to motivate teams with excellent time management.
* Excellent eye for detail with a proven ability to work effectively under pressure whilst maintaining high standards.
* Excellent written and verbal communication skills.
* Proficient IT and administrative skills (including Microsoft Packages and databases such as data entry in Excel).
* An interest in either fashion, accessories, antiques, or collectables.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
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