On-Site Technical Field Engineer (Bristol area)
On-Site Technical Field Engineer (Bristol area)
Apply locations GBR - ANY CITY time type Full time posted on Posted 19 Days Ago job requisition id 51530921
Job Description:
Role Overview
This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area.
Clean & valid UK Driving License is essential.
Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.
Role requires frequent Weekend work on a rota basis.
Role Responsibilities
1. Device and connectivity troubleshooting
2. Device imaging and configuring
3. Device swap outs and connectivity cabling, Wi-Fi
4. Device installs, moves, decommissions
5. Device stock control and asset management
6. Proactive maintenance, user familiarisation and guidance
7. Cable management
8. Smart hands and eyes
9. Liaison with other support teams
Essential Skills/Experience
1. Previous experience in a similar role
2. Familiarity with Point of Sale devices
3. Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
4. Knowledge of Windows operating system and associated technologies
5. Knowledge of peripherals and their maintenance – printers, scanners
6. Be SLA focused and familiar with call management products
7. Familiarity with support procedures, scripts, and processes
8. Proven troubleshooting skills
9. Awareness of Payment Card Industry (PCI) compliance would be desirable
10. Ability to gain base level security clearance – BPSS
11. Valid UK Driver’s License - Vehicle supplied
Good customer-focus & communication skills.
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