VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation, combining Serco’s comprehensive track record in engineering and FM services to the UK MOD with EQUANS’ capabilities in FM, energy, asset optimisation, and regeneration. Role Overview Location: Chelmsford Type: Full time, Permanent Salary: Competitive We are seeking an RFCA Technical Administrator to join our operational delivery team at VIVO. This role is pivotal for ensuring excellence in contract delivery and customer satisfaction. Why This Role Matters The RFCA Technical Administrator supports the successful delivery of RFCA contracts in the Central and South-West regions. You will provide essential technical and administrative support, foster strong stakeholder relationships, and ensure queries are swiftly resolved. What You'll Need for this Role: Coordinate and facilitate site access for compliant service delivery. Monitor and update the CAFM system (Maximo) for data accuracy and task progression. Act as the primary contact for RFCA regional staff, ensuring seamless support. Prepare management reports and maintain adherence to the VIVO Management System. Oversee financial transactions and resolve regional queries. Collaborate with supply chain partners to uphold compliance and service standards. Support billable works, including quote creation and system updates. Contribute to helpdesk operations and ensure audit-ready compliance information. Qualifications & Experience Experience: Proven knowledge of hard Facilities Management operations; experience with CAFM systems like Maximo. Skills: Exceptional stakeholder engagement, strong technical understanding of FM operations, proficiency in Microsoft Office. Qualifications: A full driving license is essential. What You’ll Bring A proactive mindset with a commitment to exceeding contract deliverables. A collaborative approach to relationship building with stakeholders. A dedication to promoting customer service excellence. VIVO Defence Services The role is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying, your CV information may be shared between VIVO Defence Services, Serco, and EQUANS during recruitment. We are committed to diversity and inclusion, providing reasonable adjustments during the recruitment process. We encourage applications from a diverse candidate pool and promote flexible working arrangements.