Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. A NetBackup Customer Success Engineer (CSE) is an expert on the NetBackup Products. A CSE provides a comprehensive set of post implementation services, both proactive and reactive, to help customers meet the ever-increasing demands of their critical production environment. The CSE assists the customer with managing changes in their operating environment, which is pivotal to ensuring operational stability. The CSE works closely with the customer’s IT staff to provide targeted recommendations for planning and executing product upgrades to help reduce the associated risks. Examples of proactive services are: NetBackup Upgrade Assistance NetBackup Configuration Review service Provide Transfer of Information sessions Assist customers with the review of their Disaster Recovery plans Ransomware Health Check service HOW YOU'LL SPEND YOUR TIME HERE: Functions as a technical leader of the Global Customer Success Services organization, addressing technical product questions, resolving technical problems, or advising customers on ways to reduce system outage. Possesses expert knowledge and experience of all Veritas/Cohesity products in their competencies and in-depth knowledge of other products and/or platforms. Completes certifications (as required) on Veritas/Cohesity products within their specialty along with certifications on operating systems, hardware and or network systems. Interacts with customers’ technical leadership and/or management rank, advising them in crisis situations and providing best practice recommendations. Provides remote and onsite technical support and communications for high severity issues and technical assistance for product upgrades. Drives and assists in customer technical escalations, working on resolutions and leading postmortem discussions. Responds rapidly to unplanned events, including after hours for Severity 1 issues. Coordinates and expedites support cases with Backline, Engineering, Product Management, and others within Veritas/Cohesity on behalf of the customer. Proactively communicates relevant technical information and alerts on known issues, hot fixes, new releases, etc. Drives and delivers Customer Success Service Catalog as they are defined, developed, and standardized, including customizing services as per unique customer requirements. Creates and presents technical knowledge transfers for all Veritas/Cohesity products in their competencies. Be available to travel to a customer site within a reasonable notification and short response time. Works alongside Customer Success Manager and internal stakeholders (like Account Executive, Sales Engineer, Consulting, Product Management etc.) to ensure customer satisfaction with Veritas/Cohesity solutions. Partners with customers to maximize their investments with Veritas/Cohesity products and increase customer product consumption and satisfaction. Communicates professionally and effectively at all organizational levels externally with the customer and internally within Veritas/Cohesity. WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING: Bachelor’s degree (B.A./B.S.) from four-year college or university; or 4 years related experience and/or training; or equivalent combination of education and experience is required. Minimum of 6-8 years overall customer facing experience. Minimum of 3-5 years administering or supporting NetBackup software products in an enterprise environment. Knowledge of Cohesity products will be an advantage. Minimum of 3-5 years administration and technical experience with servers, networking hardware and software, O.S. software (Unix, Linux, Windows), and other information technologies such as SQL, VMWare, etc. is required. Certifications such as Veritas Certified Professional (VCP), MCSE, VCAP, RHCE, etc. will be an advantage. Willingness to work out of normal business hours without prior notice (upon customer demand) is required. Flexibility to travel and spend time away from home at short notice to various customer sites internationally. A strongly self-motivated person with the ability to work remotely with minimal supervision is a must. Due to frequent customer meetings, technical TOI’s, technical and political escalations, etc., exceptional verbal and written communications skills and being well organized is required. Exceptional presentation and proactive customer service mentality is a must. Strong analytical and problem-solving skills with the ability to think laterally to provide a solution. Keen to learn and keep pace within a rapidly changing environment with the desire to continue learning the latest technologies. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.