We are working with a well-established automotive dealership in Guernsey that is looking for a confident and customer-focused Service Advisor to join their aftersales team. This is a fantastic opportunity for someone with a passion for delivering exceptional service and who thrives in a fast-paced environment.
Key Responsibilities:
* Acting as the first point of contact for customers regarding service and repair enquiries
* Booking vehicles in for service and repair work
* Liaising with workshop technicians to ensure work is completed on time
* Providing regular updates to customers on progress
* Upselling additional services and repairs where appropriate
* Handling invoicing and taking payments
* Ensuring high levels of customer satisfaction and professionalism at all times
What We're Looking For:
* Previous experience in a Service Advisor or customer service role within the motor trade is preferred
* Strong communication and organisational skills
* Ability to work well under pressure in a busy environment
* Confident with IT systems and capable of learning in-house platforms
* A positive, customer-focused attitude
Whats On Offer:
1. Competitive tax efficient salary plus performance-related bonus