Customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Canolbwyntio ar y cwsmer gyda dealltwriaeth o bwysigrwydd gwasanaeth gwychchwaraewr tîm, ond gall hefyd weithio ar eich menter eich hunwedi'i drefnu'n dda ac yn addasadwyyn barod i ddysgu sgiliau newyddcael agwedd gadarnhaolWelcome & Service Assistant / Cynorthwyydd Croeso a GwasanaethReporting to the Property Operations Manager, you’ll be part of a team of dedicated staff and volunteers working at Chirk Castle.Gan adrodd i'r Rheolwr Gweithrediadau Eiddo, byddwch yn rhan o dîm o staff a gwirfoddolwyr ymroddedig sy'n gweithio yng Nghastell y Waun.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.O ddydd i ddydd, byddwch chi'n darparu profiad gwasanaeth cwsmeriaid gwych i gyd. Byddwch wrth law yn ateb ymholiadau ac yn gwrando ar yr hyn sydd ei angen ar ein hymwelwyr fel y gallwch rannu'r wybodaeth gywir. Eich rôl chi yw sicrhau bod ein hymwelwyr yn cael y diwrnod gorau y gallant. Byddwch yn cael cyfle i fod yn rhan o wahanol agweddau ar brofiad ymwelwyr, o ddigwyddiadau eiddo allweddol i hyrwyddo cyfryngau cymdeithasol - nid oes dau ddiwrnod yr un fath.Mae profiadau gwych i ymwelwyr yn ein natur, ac rydym yn credu y dylai pawb deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a'u hymgysylltu oherwydd y gwasanaeth rhagorol rydych chi'n ei ddarparu. Byddai'r rôl hon yn addas i unrhyw un sydd â brwdfrydedd dros ddarparu gwasanaeth cwsmeriaid gwych.Gallwch weld proffil rôl llawn y rôl hon yn y ddogfen sydd ynghlwm. Nid oes angen i chi gael yr holl wybodaeth, sgiliau a phrofiad a restrir yn y proffil rôl; mae hyn yn unig i roi darlun llawn o'r hyn sy'n bosibl yn y rôl hon.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust placesY pecynYr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed) Cynllun benthyciad blaendal rhent Benthyciad tocyn tymor Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol. Oriau gweithio hyblyg lle bynnag y bo'n bosibl Rhaglen cynorthwyo cyflogai Parcio am ddim yn y rhan fwyaf o leoliadau Cliciwch yma i ddysgu mwy am y buddion rydym yn eu cynnig i’ch cefnogi chi. Closing Date: 30 March 2025 Internal Applicants only Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 162456IRC162456WrexhamFixed Term p/t (30 hrs pw to 30/11/25)Ends: Mar 30th 8534.5 km from El SalvadorINTERNAL APPLICANTS ONLY PLEASEAs the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Salary: £12.75 per hourContract/duration: Fixed term contract ending 30th November 2025Hours/working pattern: 30 hours per week, working weekends and bank holidays on a rota basis.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Fel wyneb cyhoeddus ein heiddo, byddwch yn darparu croeso cynnes, cyfeillgar, yn rhoi gwybodaeth am yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn cael ymweliad pleserus a chofiadwy.Cyflog: £12.75 yr awrContract/hyd: Contract cyfnod penodol sy'n dod i ben 30 Tachwedd 2025Oriau/patrwm gwaith: 30 awr yr wythnos, penwythnosau gweithio a gwyliau banc ar sail rota.Ar gyfer y rôl hon, bydd angen i chi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio CV neu ffurflen gais ar-lein. Bydd hyn yn ein helpu i ddeall mwy am eich cryfderau ac yn rhoi mwy o wybodaeth i chi am y rôl.Chirk Castle, Chirk, Wrexham, LL14 5AFCompliance.Eligibility to Work in the UK12.75 per hour