Office Administrator/PA
Richmond, London / hybrid
£20.00 per hour (self-employed)
I am an independent clinical case manager, working in the private sector with clients who are undergoing neurological rehabilitation in the community following traumatic injury.
I am looking to add to my small administrative team. The position is for an administrator/personal assistant, to work 35 hours per week on a self-employed basis. This is a hybrid role, split between working remotely and in my office in Richmond, London.
Complex and highly confidential in nature, the role entails the day-to-day running of client files, dictation and proof reading and working on medical and rehabilitation issues related to open medicolegal claims. There is no direct contact with clients.
A component of the role will be routine and will entail repetitive file management tasks. However, there will be times when the work is of an urgent nature and will require a dynamic response and excellent communication to prioritise workflow. Certain tasks will be unique and specifically tailored to a client's needs. The candidate will need to be flexible in order to meet the bespoke administrative needs of individual clients and become well versed in understanding the narrative of individual cases.
The position requires a proficient knowledge of Adobe Pro, MS Excel and MS Word. Online databases are also used, and a basic knowledge of Qunote would be beneficial. Experience in the medical/rehabilitation/health industry is preferred, with a knowledge base which includes (but is not limited to) an excellent command of UK English (including spelling and grammar), medical and legal jargon, neurological injuries, clinical case management, and an awareness of safeguarding, risk assessment and GDPR legislation.
Innately highly organised, efficient and with the ability to work both independently and under supervision the successful candidate will need to be reliable and trustworthy. Accuracy, an eye for detail and the ability to proactively flag up issues on client files are all essential skills, as is the ability to communicate clearly with the team.
Duties will include, but not be limited to:
* Saving incoming/outgoing emails to individual client files
* Initial drafting of emails, letters and documents
* Dictations and proof-reading responsibilities
* Invoice management on client files plus tracking of costs and budgets
* Flagging up outstanding issues on client files
* Handling of confidential information in a professional manner
* Communicating in relation to priority of workflow, responding to situations in real time as and when they arise
Essential Skill Set:
* Experience working in a medical/rehabilitation context
* Experience working in a legal context
* Consistent and stable work history
* Dictation and proof reading experience
* Three or more years’ secretarial experience
* Current and previous employment references
* Current DBS certificate
* Registration with the ICO
* UK resident
* Excellent command of spoken and written English
Process:
Initial interview via videocall; shortlisted candidates will then attend a further interview in person
Job Type: Full-time, hybrid
Hours: 35 per week
Salary: £20.00 per hour (self-employed)
Application deadline: 14/01/2025
Expected start date: 01/02/2025
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