Job Summary
Blackheath Standard PMS are seeking a dedicated and detail-oriented Medical Secretary to join our practice. The position is for 15 hours per week, over three days (Mon, Weds, Fri). This can vary depending on the needs of the practice during sickness and annual leave. Flexibility is essential. The ideal candidate will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). This position requires excellent organisational skills, a strong understanding of office procedures, and the ability to communicate effectively with both patients and healthcare professionals.
Main Duties of the Job
Duties will include:
1. Typing letters, reports and associated documentation as required (understanding the Lexicom system).
2. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
3. Managing tasks to secretary inbox in an effective manner.
4. Maintaining an accurate referrals database.
5. Actioning all incoming emails to the Blackheath Standard inbox.
6. Scanning patient-related documentation and attaching scanned documents to patients' healthcare records.
7. Inputting data into the patients' healthcare records as necessary.
8. Processing referrals using the electronic referral system (ERS).
9. Processing requests for information i.e. SAR, insurance/solicitors letters and DVLA forms.
10. Answering incoming patient queries relating to referrals.
11. Managing all administrative queries as necessary.
12. Maintaining a clean, tidy, effective working area at all times.
13. Supporting all clinical staff with general administrative tasks as requested and recording the minutes of meetings.
About Us
The Blackheath Standard Surgery is a local well-established family practice situated in a pleasant part of Blackheath in South East London with good transport links and local shops. We are committed to providing a high standard of care under the NHS and are part of the Blackheath and Charlton Primary Care Network to offer access to a wide range of healthcare professionals. The clinical team comprises of 2 GP Partners, 3 Salaried GPs, Practice Nurses, HCA's, Clinical Pharmacist, Physiotherapists, Mental Health Workers and Social Prescribers. The team is supported by an admin team comprising of Medical Secretaries, Receptionists and Care Navigators. Our current CQC rating is 'Good'.
Person Specification
Experience
Essential:
* Minimum 2 years experience of working as a medical secretary in a GP setting.
* Good standard of General Education.
* Appropriate IT/Secretarial experience.
* Familiar with Lexacom or similar dictation software.
* Knowledge/experience of EMIS clinical system.
* Knowledge/experience using Ardens, Docman, AccuRx, DXS.
Desirable:
* Previous work experience in General Practice or similar setting.
Qualifications
Essential:
* Excellent IT skills with experience of working with Microsoft Outlook and Microsoft Word.
* EMIS web, AccuRx and DOCMAN literate.
Desirable:
* GCSE grade A to C in English and Maths or equivalent.
Skills and Attributes
Essential:
* Ability to organise and prioritise workload.
* An understanding of the patient confidentiality laws and a commitment to maintaining confidentiality.
* Excellent telephone manner and good verbal communications.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Be flexible and able to adapt to different working patterns.
Desirable:
* Minimum 2 years experience of working as a medical secretary in a GP setting.
* Good standard of General Education.
* Appropriate IT/Secretarial experience.
* Familiar with Lexacom or similar dictation software.
* Knowledge/experience of EMIS clinical system.
* Knowledge/experience using Ardens, Docman, AccuRx, DXS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Blackheath Standard PMS
Address: 11-13 Charlton Road, Blackheath, London, SE3 7HB
Employer's Website: https://www.blackheathstandardsurgery.com/
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