A vacancy has arisen within our Martitime Contruction Cranes MCC department in Biggleswade for a Customer Service, Parts & Administration Team Leader. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring maximum commercial recovery from service engineers’ times and to participate in minimising the work-in-progress stock levels. You will also be ensuring effective procurement and sales of machine parts along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
Your responsibilities as a Customer Service, Parts & Administration Team Leader:
* Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and Customer Service Team and all other company personnel as appropriate.
* Undertake some or all of the duties of other personnel in the absence of the latter as may be required.
* Raising and processing Warranty orders, Sales Orders, purchase orders and tooling requests.
* Manage various inboxes for the parts/service team.
* Encourage teamwork and participate in the day-to-day business of the team.
* With the customer service supervisor review resource levels focusing on customer service level and KPIs.
* Management of the provision for a reactive (and pro-active where possible) customer service and spare parts solution to the end users, engineers, internal colleagues, focusing on customer service, KPI performance and business key results.
* Ongoing review of processes with a focus on continuous improvement, ensuring relevant mapping, communication, team understanding and compliance.
* Ownership of escalated issues whilst building knowledge and experience across the team through coaching and knowledge transfer.
* Day-to-day supporting management of the parts/service teams, monitoring workload, providing guidance, training and ensuring implementation of best practice for the efficient running of the team.
* Take responsibility and lead the team forward with new company initiatives.
* Be proactive in the consultative selling campaigns led by factories.
To be successful in the Customer Service, Parts & Administration Team Leader role, you will:
* Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
* Be a good, effective communicator verbally and by email at all levels.
* Have a strong customer service ethic with a positive and pro-active approach.
* Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.
Our Offer:
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com
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