DescriptionWe are looking for an experienced, hands-on?Solutions?Engineer to join our growing team inKings Hill.Working within a fast-pacedManagedService and projects environment, you willbe experiencedinworking for a service provider.The successful candidate will be passionate about technology andpossessanin depthunderstanding and experience of infrastructure technologies for delivering IT solutions to businesses.Key AccountabilitiesProviding technical?and project services?to many different clients, delivering high quality solutionswith great customer satisfaction
Troubleshooting and resolving system and networking
problems
Configuring andoptimisingcustomercloud environments,servers,
networks,applicationsand policies?
Identifyingopportunities to improve customer IT environments?
Adhering to change control policies and procedures?
WorkingwithSolutions Architect colleagues toproduce?standardised?documentation for new and emerging technologies
Acting as an escalation point and mentor for junior colleaguesSkills & ExperienceHave extensive working knowledge of Microsoft's technology
products at SolutionsEngineer level, including Azure, Microsoft 365,WindowsServerandActive Directory.
Have deep technical knowledge of Microsoft 365services(Defender, Intune, SharePoint Online and Exchange Online)andEntraID.
Beconfidentwith Network technologies - Routing, Switching, Wirelessand Firewalls. Experience with Cisco Meraki or Fortinet deviceswould beadvantageous.
Havegood experienceworking within an?ITIL-based?Managed?Service environment and its core processes such as ticket management and time recording.
Be able to produce andmaintaindetailed technical documentation?
Have stakeholderand projectmanagement skills, with the ability to communicate technical solutions todifferent audiences
Solid understanding and application of security controls, policies and technologies at endpoint,serverand network level
Demonstrategood communicationskills, both written and oralLocationOffice based - Kings Hill, West Malling, KentBenefitsWe are committed to creating great jobs for great people, and provide:25 dayspaid annual leave,?per year (in addition to public holidays). Increases every year ofserviceup to 5 years.?
Flexibility?- We strive to bea great placeto work, providing flexible work hours, great holiday entitlement and paid parental leave.
Social Club?- We hold a monthly social club with events such as axe-throwing, bowling and golforganisedby our team.
Funded Training and Development?- Fully-paid technical courses, training and exams related to your personal development goals.
Refer-a-friend Bonus?- Earn great rewards by introducing new members and helping to grow our team.Werealways on the lookout forgreat talent!More details on our company can be found on our careers pageAbout usVirtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power ofthe MicrosoftCloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them.From strategy and design,to delivery and support, our team of technical experts work 24/7,365 daysa year, empowering businesses with the cloud advantage.TPBN1_UKTJ