We have an exciting opportunity for a Clinical Care Advisor (CCA) to join our fantastic team at Glenbrae Veterinary Clinic on a full-time basis for 1 year maternity cover.
We are looking for someone who is passionate about the job and can fit in with the team. Someone who will go the extra mile to provide a professional and personal service to each client is vital for the role.
Working between our Bearsden and Muirhead branches with duties included but not limited to; welcoming clients and their pets, answering customer queries, booking appointments, financial transactions, assisting with stock control and other administrative duties.
Rota
1. Working 38 hours per week across 5 days
2. 1:3 Saturdays
3. No OOH or Sundays
Salary
Up to £24,500 FTE D.O.E.
About Glenbrae Veterinary Clinic
Glenbrae has been established since 1990 and we are a busy 3-site practice with Tier 2 RCVS accreditation. We became part of the IVC Evidensia family in 2019 which has helped us by providing many opportunities for clinical excellence and development within our teams. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team. Our services include laparoscopy, dental radiography, ultrasonography including specialist input, endoscopy, digital radiography, laser therapy and acupuncture, stem cell therapy and a consultancy homeopathic service.
About the Team and Culture
We are a forward thinking, proactive team who care about our clients, patients, and each other. We actively promote a healthy mindset and wellbeing giving each other support both professionally and personally. Our clinics are situated in Bearsden, Dumbarton and Muirhead allowing us to serve a large area of clients. We are a team of 30, made up of 11 vets, 5 RVNs, 2 SVNs and 9 CCA's and other admin support staff. We have a visiting homeopath consultant and visiting ultrasonographer. We are proud to support our local communities and provide support at local galas and charity events.
Our ideal candidate
The successful candidate will have previous customer service experience (preferably min 1 year), ideally within a veterinary setting although this is not essential. They will be confident, committed, and able to work well under pressure with exceptional organisational skills. A friendly manner and love for animals is also essential for this role, along with the ability to work as part of a team as well as on their own.
In addition to a competitive salary, you will benefit from:
1. 6.6 Weeks annual leave FTE
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Glenbrae Veterinary Clinics, Bearsden
49-53 Stockiemuir Ave, Bearsden, G61 3JJ, United Kingdom
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Animals treated
Small animals
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