Job Description
1. Respond to all calls, emails and requests for technical 1st level support.
2. Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers.
3. Follow defined working instructions and escalation processes for all possible types of incidents.
4. Track all incidents in our internal incident management system.
5. Maintain communication with other Bosch sites, departments and colleagues who are engaged in the support processes.
6. Input for FAQ and knowledge database.
7. Providing professional accomplished communication to a wide range of customers.
Qualifications
8. A minimum of 1-3 years of experience working in workshops with cars and/or LGV/HGV.
9. Educated and qualification as a master mechanic/automotive mechatronics technician (mechanics and/or electronics) or automotive service technician.
10. Excellent customer service experience.
11. Excellent English language skills both orally and in writing.
12. Confident, professional telephone manner.
13. Attention to detail with methodical troubleshooting skills.
14. The ability to work effectively as part of a team.
15. Basic understanding of IT skills.
Additional Information
Your future job location offers you: flexible work time options, hybrid of home/office based working, benefits and services, employee discounts, room for creativity and centrally city based location.
Operational hours:
16. Monday to Friday: 0800 - 1800