An exciting opportunity has arisen for an enthusiastic individual to join our team to undertake the role of a Band 3 Patient Services Co-ordinator, based within the Patient Services Department at Brecon War Memorial Hospital. The post holder will require excellent communication skills, have a positive and flexible approach to the needs of the service, be motivated, ready for the next challenge and enjoy working as part of a very busy team.
Main duties of the job
The post holder will provide administrative support within the Patient Services Department, managing waiting lists, booking and sending out appointments for clinics, marking patients as attending/non-attending, and undertaking audio typing for specialist clinics and consultants. The post holder will also provide a range of clerical and secretarial services as directed.
Knowledge of WPAS and previous audio typing experience is desirable.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Aptitude and Abilities
* Excellent communication skills
* Ability to listen
* Excellent telephone manner
* Ability to identify, prioritise, and work to short deadlines
* Able to work without supervision to achieve the objectives of the post
* Ability to design and layout reports, forms, and other documents to a high quality and appropriate format
* Ability to take accurate minutes
* Ability to collate and undertake a basic analysis of data
* Ability to prepare information for meetings and seminars
* Ability to communicate clearly and succinctly, both orally and in writing
* Ability to speak Welsh
Experience
* Able to work on own initiative as well as part of a team
* Working with patients
* Ability to write/speak Welsh
Qualifications
* RSA 3 or equivalent experience
* Sound Educational Background
* Working in an office environment
* Experience of working in an environment where both tact and diplomacy have had to be used
* Knowledge of the structure and operation of the Health Board
Values/Other
* Communicate and build effective working relationships with colleagues at all levels both internally and externally
* Able to work hours flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,433 to £26,060 a year per annum pro rata
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