Job summary West Road Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 29 hours per week, over 5 days. The hours are; Monday 8am - 2pm Tuesday 7.45am - 2pm Wednesday 2pm - 6.30pm Thursday 7.45am - 2pm Friday 8am - 2pm. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. Read coding. About us West Road Surgery is based in a modern purpose built primary care centre, with free parking, close to bus links and the train station. We offer: NHS pension scheme Life insurance Family benefits including an adult dependents pension and children's pension Ill health benefits 20% employer contribution Date posted 13 April 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number 28521 Job locations North Road Primary Care Centre 183-195 North Road Southend on Sea Essex SS0 7AF Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Person Specification Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Person Specification Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address North Road Primary Care Centre 183-195 North Road Southend on Sea Essex SS0 7AF Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)