ABOUT YOU
You will have had experience in a busy customer-facing role and be confident in performing general admin tasks. You are organised but have a flexible approach to workloads. You have used Microsoft packages and reporting tools and are willing to learn new skills and processes.
You are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy. Ideally, you will have either work experience as a 1st line ICT tech or a similar role and an understanding of the telecare industry.
THE ROLE
You will be part of the Digital Support team which is constantly evolving. As the first point of contact for Digital Support queries arriving via phone/email/form, you will log and assign cases via our case management system quickly and accurately. You will provide an initial triage to support cases and ensure that first response SLA's are adhered to, coordinating rapid and appropriate responses while keeping the customer apprised of progress made. Building rapport with customers and providing excellent customer service is essential.
Hours: 35 hours per week
Shift patterns: Monday - Friday, working 7-hour shifts between 7am - 7pm (35 hours per week) plus on-call with additional payment.
Salary: £23,000 pa
Location: Hybrid - New Milton
Start date: 02nd September 2024
APPELLO PERKS
* 23 days holiday rising to 25 days annual + bank holidays
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
* 24/7 employee assistance programme
* Family and friends’ discounts on our services & products
* Pension Scheme, up to 4% Company matched
READY TO APPLY
If you are interested in this role, please upload your CV and complete the application questions!
OTHER INFORMATION
This is an exciting time at the Appello Group - we are a company on the move, and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
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