Customer Assistant - Christmas - Cafe - Camberley
Summary
Cafe Customer Assistant
All the details
Work Pattern
Morning Flex hours on set days
Wk 1
Sun 10-15
Tue 7-12
Fri 7-12
Wk 2
Tue 8-12
Fri 7-12
Sat 7-12
Purpose
* To deliver a great shopping experience for customers, putting customers before task every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver 'best in town' standards
* Serve and sell across all channels brilliantly well
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Serve customers efficiently and brilliantly well - on the shop floor and at service points
* Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
* Skilled to utilise all digital tools and communication channels to do the job
* Share customer and colleague feedback to help us do things better
* Support others in building skill and confidence
* Own learning & development and proactively access digital learning solutions
* Know daily sales targets, priorities, promotions & selling opportunities
* Have great product knowledge to sell and recommend products and services
* Proactively engage with customers to understand their needs and make recommendations
* Understand store priorities and their part to play
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play
* Committed to delivering excellent work fast with great attention to detail
* Open to and acts on feedback, asking for this regularly
* Sets performance objectives for self in conjunction with line manager
* Takes accountability for planning and managing own work efficiently
* Curious and asks questions to challenge the status quo
* Effective at communicating intentions to others; ensures communication is clear and simple
* In control of reactions and shares perspectives to create better reactions for the team
* Copes well with change and work challenges
* Builds positive relationships by being a good listener
Technical Skills/ Experience
* Contributing to store sales and cost control
* Work across the store to get things done right first time within timescales
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services across the store
* Up to date knowledge of the commercial operation and brilliant basics
* Good level of digital capability and use of digital tools and applications
* Understand customer needs and spot selling opportunities
* Adapting to change
* Good Knowledge of VM principles
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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