About the role
We have an exciting opportunity available for a motivated Customer Service Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun remain key aspects of the working day.
This role will be based at our head office as a full-time position.
Situated at our Head office near Fosse Park, Leicester, the Contact Centre team will be responsible for handling numerous customer queries ranging from customers looking to secure a booking for repair work on their vehicles to customers requesting costs on servicing.
Working hours are 40 hours per week, Monday to Friday and 1 in 3 Saturdays.
About you
You will be customer-focused, target-driven, a team player, and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.
You will be a natural at creating special customer experiences over the phone.
You will have excellent communication and interpersonal skills, be articulate and confident, and have the necessary experience to carry out the required duties of this important and exciting role.
Previous experience is not necessary as full training will be provided.
Why Sytner?
Sytner Group is delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.
1. Enhanced Holiday Entitlement: 33 days including bank holidays
2. Industry-leading Maternity, Paternity, and Adoption Pay
3. Career Development
4. Recognition of Long Service every 5 years
5. Discounted Car Schemes
6. High Street Discounts
7. Discounted Gym memberships
8. Cycle to work scheme
9. One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
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