About the Role: As a Customer Team Leader, you'll be part of a friendly and dynamic team that's dedicated to helping our customers. You'll have the opportunity to develop your leadership skills, work closely with your team, and make a real difference in your community.
What You'll Do:
1. Deliver excellent customer service, often taking ownership of managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Maintain a safe, legal, and fully operational store environment, including diligent checks and stock accuracy.
4. Support the Store Manager by deputising when needed and delivering HR processes effectively.
5. Lead the introduction of new products and services, working closely with your team to implement change and encourage open feedback.
6. Build relationships and engage with your local community, supporting the Store Manager in delivering the Co-op community plan.
Benefits: As a Customer Team Leader, you'll enjoy a range of benefits, including 36 days holiday, a pension scheme with up to 10% employer contributions, access to virtual healthcare services, and a 30% discount on all Co-op products in-store.