Ready to chart a course for a long-term career with a global logistics leader? Join our Sea Logistics team in Birmingham and become part of our ongoing success story!
Your Role
The Customer Care Import Manager is responsible for organising a team of Customer Care Specialists within a Sea Logistics Customer Care Location (CCL). Your day to day activities are to ensure that your team perform all duties and functions in accordance with specific working instructions and Customer SOP’s. You will be working closely with the Shared Service Centres (SSC) and facilitate a good working relationship, in addition to building and maintaining close collaboration within the Operation Care Centre (OCC).
Your Responsibilities
* Provide leadership and direction to the Customer Care Specialist team.
* Develop, supervise and coordinate the day to day team activities to ensure best in class service for the customer.
* Support set up and stabilization of new scope of work.
* Ensure close cooperation with Branch management as well as Operational Care Centre teams, ensuring an excellent customer experience.
* Maintain discipline within the department, in line with company policies and procedures.
* Actively encourage the training, personal and career development of the departmental team through the annual Performance Review process and regular review of industry training and certification regulations.
* Actively manage interfaces / information exchange between our Customers and amongst teams.
Your Skills and Experiences
* Showcase your strong communication skills that bridge gaps and build connections.
* Navigate language effortlessly with native or C1 English proficiency.
* Strong leadership skills.
Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
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