Receptionist Location: Burgh Island Live-in accommodation is available, subject to availability. This starts at £25.00 per week in a shared room) F/T: 40 Hours per week Salary: starting from £25396.80 Want to work at one of the most magnificent hotels in Devon? This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island. A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. We are looking for a receptionist to develop their career further by joining a wonderful team of individuals, here at Burgh Island Requirements for the role: Manage check in and check-out process. Manage the PMS system (Guestline), including room allocations Answer the phone, take reservations and deal with any enquiries. Prepare a catering list with important information and make sure kitchen and front of house are aware. Prepare daily reports as required. Manage guest payments, invoices, and receipts. Reconcile petty cash. Manage a comprehensive hand over to the following shift. Help guests with local enquiries, bookings, tickets, and travel arrangements. Report maintenance items to the maintenance logbook. Responsible for all health & safety during shift. Prepare welcome drinks for arriving guests. All future deposits are processed and recorded. All pre-charges are processed and recorded. Responsible for guest security and ensuring their belongings are labelled correctly. Assist front of house as necessary Ensure all allergies/intolerances are marked on the catering list and that the F&B team is aware of it. General duties: · Assist with other functions as necessary. · Maintain register of visiting maintenance/service companies. · Report accidents or incidents promptly and correctly. · Be vigilant and report any suspicious behaviour in or around the hotel. · Handle emergencies if necessary, during shift. · Comply with all Reception related SOP’S. · You are expected to be presentable at all times. · Make sure there is always someone at the reception at all operational times. On top of a competitive salary, we offer an excellent benefits package which includes. - Employee Assistance Programme - Service Charge - Equal share pro-rated according to contracted hours. - Bonus Scheme - Eligible after successful completion of 3-month probation period - Pension - Meals on duty provided (Brunch and Dinner) - Accommodation - Subject to availability - Staff shopping system for those in accommodation with a local convenience store. - Discounted rates with the local taxi company - Apprenticeships via HIT Training available - WSET courses available - 50% Employee Discount on Food - 25% Employee Discount on beer, wine and soft drinks - 1 Free night B&B in any Inn-Telligence managed property after 1 year employment - 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment - Free use of hotel paddleboards and kayaks (subject to availability) IND1