You will be joining Reposit during a period of growth, working closely with our partner letting agents to further solidify the Reposit product and grow our partnership. You will also be responsible for any training or reporting needs as and when required. As you will be joining early in Reposit’s journey, you will have the opportunity to make a real impact rather than just being a cog in a wheel.
In this remote role, you will make a critical contribution to the growth of the business by enhancing and supporting the journey our partners have with us.
You will have the chance to:
* be part of a successful startup and the leading deposit alternative provider in the UK;
* join a collaborative fast-paced start up culture that relies and thrives on individuals who take initiative to go above and beyond;
* be part of a close knit team who are united to make a real difference in the UK rental sector, and have fun whilst doing it!
* become a key and valuable member of the team, focused on partner growth;
* Provide account management support to our existing partners, this includes regular proactive telephony contact, email support, training where needed and identifying opportunities and implementing process improvements to grow Reposit sales
About Reposit
Reposit is a fintech company founded with the mission to improve the rental industry for Agents, Landlords and Tenants. Our core product is an innovative alternative to costly and clunky cash deposits. With Reposit landlords get more protection, agents generate additional revenues, and tenants save money upfront - only having to pay our fee of 1 week’s rent instead of the 5 weeks’ needed for a cash deposit.
Since our launch, we have partnered with hundreds of estate agents, property managers and build-to-rent companies who promote our product to tenants & landlords across the country. We also integrate with leading software providers to the industry, such as tenant referencing and CRM companies.
We are a remote-first company but meet-up monthly to work together and socialise.
What's it like to work at Reposit?
We are a lean team building a robust and sustainable business. Not just a hype machine. We care about delivering on Reposit’s mission for our customers. Being a startup we need to be agile and move fast. We also understand that it is a marathon that requires patience and resilience to achieve success in the long run.
As a remote-first company, it is essential that we have a team of self-motivated people who can work productively on their own as well as keeping in frequent communication with the wider business. We encourage team members to take an interest and learn about our business as a whole.
We value people who are proactive in making their work and team more efficient in order to leverage their impact on the business. We believe our team should be empowered to make their own decisions and choose the best way to solve problems. We love to look at the data and see the impact of our hard work. If something doesn’t work, we learn and move on. No blame.
We are a friendly and down to earth bunch and enjoy getting together either remotely or in person to keep that team spirit strong. We meet-up in person each month, with more regular remote socials.
We cringe at politics and much prefer frank and honest conversation. We encourage open communication across the company, and have a weekly “all-hands” to support this. Although we understand that culture evolves and it can be oversimplifying to codify it into a handful of words, here are some things we look for in all Reposit team members:
* You care: When you engage in doing something, you demonstrate genuine care for the quality of your work, your teammates, and ultimately the success of the business in delivering for customers and achieving its mission.
* You embrace challenge: You thrive on being challenged and seek opportunities to push yourself. You are a problem solver and enjoy the satisfaction of overcoming obstacles. As a result, you lean towards situations with a level of uncertainty or higher risk and reward.
* You are proactive and self-driven: You take initiative and don’t require constant guidance or instruction. You are able to anticipate needs and take action before being told.
* You collaborate: You work collaboratively within your team and with other teams in the business to achieve the best results in the most efficient way. You are conscious of the impact that our work has on other people and considerate of other people’s time and responsibilities. Importantly you are able to adapt and work well with others, even those who have different communication and work styles to your own.
If this sounds like you, it’s likely that you will fit in well!
What you will do
This is a hands-on role that will suit an aspiring or current account manager with a background in lettings, property or selling within the industry. In this role you will:
* Provide account management support to our existing partners.
* Regular proactive telephony contact
* Providing support to our partners via email
* Providing training and coaching to partners you manage
* Identifying opportunities to grow Reposit sales.
* Maximising retention of the partner base you are responsible for
* Winning back any lost agents in the partner base you are responsible for
* Grow the partners you are responsible for to agreed targets
* Replenish any lost Reposit sales from the previous year
Milestones:
By 3 months you will have:
* A clear understanding of the Reposit product, Reposit system and be able to carry out day to day account management of your own partners unassisted
* Be able to successfully deliver refresher training including;
1. How to automate the offer of Reposit
2. How to maximise sales from existing tenancies with Switch
3. How to raise end of tenancy charges
By 6 months you will have:
* Identified growth opportunities within the partner base and successfully implemented these across some of your partners, being able to provide tangible examples, where you have actively contributed to growth
* Implemented the following with at least 10 partners;
* Making the Reposit offer autonomous via ‘offer Reposit’ or a referencing integrator
* Implementing Switch into renewal tenancies
* Grown the partners you are responsible for to agreed targets
By 12 months you will have:
* Established yourself as a integral part of the business contributing to business growth
* Grown the partners you are responsible for to agreed targets
Important Characteristics
* Great at communication: You can talk to letting agents, landlords and tenants in a confident and professional manner with ease
* Customer-focused: You prioritise partner satisfaction, but are also comfortable to handle difficult situations and discussions with partners
* A problem-solver: You can tackle challenges quickly and effectively, allowing you to remove the blockers preventing maximum sales
* Emotionally intelligent: You handle tough situations with care
* Tech-savvy: You are comfortable using digital tools to get things done efficiently.
In short, they're friendly, organised, and good at finding practical solutions that deliver results.
Experience, Qualifications & Competencies
Essential
* 1 year experience working within a sales or account management role
* Great computer skills
* Excellent communication and literacy skills
Preferable
* Experience working within the sales and lettings industry for at least 1 year
Compensation and benefits
* Base Salary £32-36k + Commission
* Remote role with monthly and quarterly meetups
* Company equipment including a Macbook, second screen etc, plus a £500 remote work budget to make sure you are set-up with everything you need!
* 25 days holiday + bank holidays for the first 2 years, adding 1 additional day per year until 28 days.
* Your birthday off!
* Employer’s pension scheme
* Eligibility for company stock option scheme after 12 months in the company.