Client Relations Advisor
Basingstoke, Hampshire
Permanent, Full-Time
Salary: £30-32k DOE
The UKs leading communications provider - People, Integrity, Empowerment and Passion
Our client, SCG - Southern Communications Group have been bringing people and technology together since 1965. With HQ in Dummer near Basingstoke, Hampshire they encompass a variety of subsidiary businesses that all have a strong entrepreneurial spirit and as a group, they specialise in the delivery of services across the spectrum of communications technology.
Due to their continued growth, they are now looking for an experienced and robust Client Relations Advisor to join their busy team. The successful candidate will enjoy a varied role - carrying out administrative and customer service tasks to support multiple functions within the organisation.
Client Relations Advisor, the role:
Supporting Customer Leaving department
Assessing the case to understand the customer current situation
Making decisions on best course of action
Engaging with customer to find an ideal solution for both parties
Confirming any balance of contract charges payable and tracking outstanding charges until the payment is received
Checking that all services associated to the customer account have been correctly ceased for billing and there are no ongoing, external charges to the business
Arranging Service Retention Fees as and when required
Managing Credit Control Escalations
Client Relations Advisor, the person:
Previous experience in delivering the best possible customer experience service would be beneficial
Excellent communication and presentation skills
Self-Motivated, resilient and driven
Business Acumen and Entrepreneurial Flair
Detail orientated, proactive and great problem solver
IT literate, including Microsoft Package
Team Player
Client Relations Advisor, the benefits:
Competitive Salary
Day-off for your birthday
On-site canteen offering free breakfast (pastries) and lunch (soup) daily
21-days of Annual Leave rising to 22-days after 3-years and 25-days after 5-years (plus BH)
Employee Assistance Programme
Opportunity to work within a great environment and personal development orientated business
Free on-site parking
Pure Human Resources Limited works in partnership with SCG - Southern Communications Group in providing HR and Recruitment support. No applications from agencies please.
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