Summary
Slingco is an award-winning supplier of installation tools for the energy infrastructure industries, including Utility, Oil & Gas and Renewables. Slingco are looking for an IT Support Apprentice to join them, you will work closely with the third-party IT support provider and contribute to IT infrastructure projects.
Wage
£15,000 a year
Training course
Information communications technician (level 3)
Hours
Monday to Friday, shift pattern to be confirmed.
37 hours 30 minutes a week
Start date
Monday 8 September 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The IT Support Apprentice will play a key role in IT administration, working closely with our third-party IT support provider and contributing to IT infrastructure projects. Responsibilities include assisting with IT administration tasks, managing employee onboarding and offboarding processes, and supporting various IT initiatives. This role requires a hands-on approach and strong organisational skills to ensure smooth IT operations.
* Provide support for all line of business applications used across departments.
* Serve as the on-site contact for general IT inquiries and troubleshooting.
* Perform essential IT administration tasks, such as managing user accounts.
* Act as the main point of contact for the third-party IT support provider in handling IT-related issues.
* Assist with employee onboarding and offboarding, ensuring timely and effective IT setup and removal of access.
* Purchase IT hardware.
* Set up and configure hardware, mobile devices, and peripherals for users ensuring they are configured correctly and aligned to the IT security policies.
* Cleanse and maintain the active directory and office 365.
Maintain and track IT asset inventory, ensuring all assets are properly logged and managed.
* Assist in developing, maintaining and documenting internal IT processes.
* Provide basic training and guidance to users on IT tools and systems.
* Assist with the delivery and support of various internal IT projects within the organisation.
* Contribute towards the routine assessment of our IT security policies.
* Stay up-to-date with IT security best practices and ensure these are followed across the organisation.
* Ensure all IT related issues are logged correctly within the IT helpdesk.
* Work closely with 3rd party IT vendors to understand and highlight recurring issues and help work towards permanent resolutions.
Where you’ll work
Unit 3, Gateway Business Park
New Hall Hey Road
Rossendale
BB4 6JG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURNLEY COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* 1 day a week at Burnley College.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Team working
Other requirements
Basic understanding of operating systems (Windows) and proficient understanding of Office 365 tools are desirable.