Head of Household Claims
Hybrid
Are you ready to shape the future of home insurance claims? We’re seeking an exceptional leader to join our Household team as Head of Household Claims. With circa 2 million customers and over 12 years of success, we are enthusiastic about our growth, and this is your opportunity to play a pivotal role in driving outstanding results.
Reporting directly to the Head of Household, you will guide a dynamic department of over 400 people, steering performance through in-house teams and outsourced supplier relationships. Together, we’ll create a best in market claims operation that delivers amazing value and service to our customers.
As Head of Household Claims, you will:
Shape the Strategy: Define and implement the vision for our Claims department.
Customer Service Advocate: Enhance our service through telephony and increasingly digital channels, ensuring an exceptional experience.
Drive Results: Manage budgets, set aspiring targets, and continue to develop a market leading claims ratio.
Partner Effectively: Build strong third-party partnerships focused on continuous improvement.
Foster Innovation: Cultivate a “test and learn” culture, using data-directed insights to improve performance.
Prepare for Difficulties: Develop plans to support customers and protect business outcomes during large weather events.
Stay Ahead of Trends: Monitor market trends, consumer behaviours, and best practices to unlock new opportunities for Admiral.
Lead and Inspire: Set clear goals, drive performance, and ensure robust and diverse succession planning.
Manage Risks: Identify, manage, and mitigate risks while ensuring compliance with regulatory requirements.
Collaborate Across Teams: Work closely with internal stakeholders within Household and the wider business.
What We’re Looking For:
Proven experience in guiding and motivating high-performing and largescale Household claims teams.
Expertise in the home insurance claims market, able to shape and execute an innovative strategy to drive commercial success.
A track record of driving efficiencies and improvements
An analytical mindset, capable of turning insights into actionable strategies.
Credibility and influence to engage and question senior stakeholders.
A proactive approach to continuous improvement and embracing new ideas.
Alignment with Admiral’s cultural pillars and values.