About Primary Technologies (S.E.) Ltd:
The company was formed in 2011 and offers a diverse range of services and products primarily to education. Our consultants and technicians pride themselves on providing the very best personal service possible to schools in East Kent.
We design, supply, install, repair, maintain and configure IT systems to around 60 schools and businesses in the Kent area with our support personnel offering a friendly, personal service to provide a familiar face for your local IT support in East Kent.
Job Summary
The Department Leader plays a pivotal role in overseeing the daily operations of the department, ensuring that all team members are motivated and equipped to deliver exceptional service. This position requires strong leadership skills, a commitment to achieving departmental goals, and the ability to foster a positive work environment. The Department Leader will be responsible for managing staff, maintaining high standards of customer service, and driving sales performance.
Duties
1. Lead and manage the department team to ensure optimal performance and productivity.
2. Develop and implement strategies to enhance customer satisfaction and drive sales.
3. Organise regular training sessions to improve team skills and customer engagement.
4. Maintain an organised work environment that adheres to company policies and procedures.
5. Handle administrative tasks including scheduling, reporting, and performance evaluations.
6. Communicate effectively with team members and upper management regarding departmental needs and challenges.
7. Foster a collaborative team atmosphere that encourages open communication and feedback.
Skills
1. Excellent communication skills, both verbal and written, to effectively engage with customers and team members.
2. Proven experience in team management.
3. Strong organisational skills with the ability to manage multiple tasks efficiently.
4. Proficient in administrative duties including time management and scheduling.
5. Demonstrated phone etiquette for professional communication with customers and suppliers.
6. Ability to motivate and inspire a diverse team while maintaining high standards of service delivery.
7. IT experience preferred, or a willingness to learn.
This role is ideal for individuals who are passionate about team leadership and are eager to contribute positively to both their team’s success and the overall customer experience.
Hours: To be discussed, school hours/term time only considered.
Salary: Based on hours and experience.
Any appointment is subject to satisfactory recruitment checks, including an enhanced Disclosure and Barring Service (DBS) check. Two references are required prior to commencement of employment. We are an equal opportunities employer.
Please note that only qualified candidates will be contacted. Thank you for your interest in this position.
Job Type: Part-time
Pay: From £25,000.00 per year
Expected hours: 25 – 35 per week
Benefits:
1. Company events
2. Company pension
3. Free parking
4. Health & wellbeing programme
Schedule:
1. Day shift
2. Monday to Friday
3. No weekends
Experience:
1. Team Leader: 2 years (required)
Work authorisation:
1. United Kingdom (required)
Work Location: In person
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