Customer Service Advisor - Loughborough
* £24,000 - £25,000 per year
* Annual Salary Reviews
* Social Events: Twice-yearly socials and a Christmas party.
* Free Parking
* Pension Scheme
* Smart Casual Dress Code
* Holiday Entitlement: 22 days + 8 bank holidays
* Free Tea & Coffee
* Career Progression Opportunities
Hours: 9:00 AM - 5:30 PM, Monday - Friday
About Us:
We are an ambitious and growing company, and we're looking for a Customer Service Advisor to join our dynamic Head Office accounts team of 5. You'll be working directly with the Accounts Manager and Financial Director, contributing to our innovative and forward-thinking environment. We value personal development and provide opportunities for career progression, making this an exciting role for someone looking to grow with us.
Why Work With Us:
* Innovative Environment: Be part of a company that values alternative thinking and innovation.
* Personal Development: We invest in and value your growth and development.
* Ambitious Team: Join a team that is audaciously ambitious and constantly evolving.
* Great People: Work alongside a supportive and talented group of colleagues.
The role of Customer Service Advisor:
* Rent Arrears Management: A key part of the role, including chasing and managing rent arrears.
* Email Management: Responding to and managing incoming emails.
* Payment Processing: Conducting monthly payment runs to landlords and contractors.
* Bank Account Management: Managing and reconciling bank accounts.
* Deposit Registration: Ensuring deposits are properly registered.
* Auditing: Conducting contract and let sheet audits.
* Reporting: Completing reports as required for landlords and management.
* Support: Providing support to branches and landlords, including regular meetings and training new staff.
* General Support: Assisting the Client Accounts Manager and Financial Director with general accounts and administration tasks.
The ideal Customer Service Advisor:
* Experience: Background in Administration, Customer Service, or Credit Control.
* Organisational Skills: Ability to maintain a methodical and logical approach, making work easy to understand for others.
* Technical Skills: Proficiency in Microsoft Office, particularly Excel and Word.
* Communication Skills: Strong interpersonal skills with the ability to collaborate and communicate effectively with both internal and external stakeholders.
* Self-Motivation: Ability to work independently and take initiative.
* Prioritization: Ability to manage workload and meet deadlines.
* Attention to Detail: High level of accuracy in all tasks.
* Flexibility: Willingness to work weekends during busy periods.
* Team Spirit: A passion for developing within a collaborative team environment.