Water Country Lifeguard Supervisor
Location: Water Country, 2300 Lafayette Road, Portsmouth, NH 03801, United States of America
Posted: 2 days ago
Company Overview: Palace Entertainment is a leading leisure park operator in the United States and Australia, overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first-ever Cartoon Network Hotel, and Dutch Wonderland.
We are currently looking for a: Water Country Lifeguard Supervisor
Roles & Responsibilities:
Lifeguard Supervisors are responsible for the care and safety of all guests and employees in the park. Supervisors will oversee the day-to-day operation in their assigned areas, assist with training of Aquatics staff, and assist with administrative duties. Supervisors will provide direction and guidance to Head Guards and the lifeguards/attendants on duty.
Supervisory Duties:
* Supervise the daily operations of the Aquatics team and any other assigned departments.
* Lead by example and represent Water Country’s core values.
* Act as an approachable mentor and coach to all assigned team members.
* Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed.
* Participate in all aspects of supervision of assigned employees, including hiring, training, performance coaching, and discipline.
* Ensure lifeguard rotations comply with Ellis and Associates standards.
* Ensure lifeguards exceed Ellis and Associates standards.
* Ensure that all required meal and other breaks are given in accordance with NH law.
* Ensure daily sign-in sheets are completed and submitted each day.
* Assist with team scheduling and timekeeping activities.
Departmental Duties:
* Delight all guests by providing courteous assistance to address their questions or concerns.
* Stay alert when assigned to swimming areas to ensure guest safety.
* Oversee daily morning checks for water attractions and waterslide testing.
* Oversee daily pool cleanings, tube field testing, and in-service classes for assigned team.
* Provide bathroom breaks for all team members as needed.
* Render first-aid (within scope of knowledge) to injured guests or team members.
* Handle operation-related guest concerns and assist with lost children.
* Escalate major guest concerns to management or maintenance team in a timely manner.
* Maintain constant vigilance and proactively identify potential hazards; inform Park leadership and/or maintenance team of any such situations in a timely manner.
* Ensure that all Park areas are clean and free of hazards prior to daily opening.
* React in a calm and professional manner during emergency situations.
* Assist with crowd control in emergency situations.
* Ensure pre-opening and closing checklists are completed by Aquatics team members.
* Update and ensure proper Zone Coverage and Zone Validations are done for each spot in the park.
* All other duties assigned by leadership.
Education and Experience:
* No education requirements for this position.
* 1-2 years of previous lifeguard experience desired.
* Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Water Country.
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
* Must be at least 18 years of age.
* Ability to work flexible schedule, including evenings, weekends, and holidays.
* Must be willing and able to work with a vastly diverse staff of lifeguards.
* Demonstrated ability to successfully perform all swim tests, water rescues, and assists.
* Ability to comply with all uniform policies.
* Must possess a safety-oriented mindset.
* Ability to attend 4 hours of in-service training per month.
* Ability to manage crowd control during emergency situations.
* Must demonstrate a willingness to learn and follow instructions.
* Must be guest-focused and work well with other team members and supervisors.
* Ability to work independently with minimal supervision.
Physical Requirements:
* Ability to swim 200 yards using front crawl/freestyle or breaststroke.
* Ability to retrieve a 10-pound brick from at least 11 feet of water.
* Ability to tread water for 2 minutes without the use of hands.
* Ability to stand or walk for extended periods of time.
* Ability to swim, wade, and stand (sometimes in moderate currents).
* Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder-level.
* Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds.
* Ability to aid and physically move guests of varying heights and weights.
Vision Requirements:
* Must possess 20/25 correct vision (corrective lens, if required).
* Ability to see differences between colors and brightness.
* Ability to see details of objects that are more than a few feet away.
Working Conditions:
* Constant exposure to outdoor aquatics environments.
* Constant exposure to variable outside temperatures.
* Regularly subjected to water and pool chemicals.
* Subject to frequent interruptions and requests that may require reprioritization of activities.
Team Member Benefits:
* Flexible schedule.
* Ability to cross-train and learn unique skills across various departments.
* Free admission to Water Country and all Palace Entertainment parks on your days off.
* Invitations to exclusive company-sponsored employee events throughout the season.
If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!
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