Enterprise Launch Manager - German Speaking
As a Launch Manager on the Account Manager team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance.
What You’ll Do:
* Oversee implementation from kickoff to go-live using strong project management and product expertise
* Develop project plans, coordinate deliverables, and ensure timely, quality deployments
* Streamline onboarding with process improvements and documentation updates
* Collaborate with Account Management to manage complex global implementations, understanding business needs and ensuring smooth adoption
* Guide customers through technical onboarding and escalate issues when needed
* Advocate for customers’ pain points to influence product improvements
* Lead training sessions for stakeholders and end users
What We’re Looking For:
* 5+ years in project/account management with experience advising clients, managing complex projects, and building strategic relationships
* Ability to align details with strategy and execute efficiently
* Strong communication, time management, and teamwork skills
* Passion for technology and problem-solving, with a focus on risk identification and creative solutions
* Strong language proficiency in German and English
* Willingness to travel for client visits
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Software Development #J-18808-Ljbffr