Service Advisor Required in Oxford (Kidlington) Company Type: Franchised Main Dealer Salary Details: £30k Basic Salary Bonus (£35,000) Working Hours: Monday to Friday 8am - 6pm - NO WEEKENDS Job Benefits: Full manufacturer training programme, lucrative bonus package, established motor group with sites across the UK which offer career progression opportunities An average day as a Service Advisor… • Manage all customer communications and interactions on behalf of the dealership • Identify service needs and requirements of the customer. • Establish understanding and an agreement with the customer of work required and agree time frames. • You will liaise with the workshop to determine vehicle completion times and relay any information. • Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused. • Regularly update the customer with progress on their vehicle. • Process payments and issue invoices for customers. • Supporting with handling complaints in line with company policy. • Ensure handover and administration of customer vehicles are completed to a high standard. • Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times. • Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively. • Understand and ensure all objectives are fully achieved. About you… • You will have exceptional customer service, striving to deliver above our customer expectations. • Excellent communications skills, by telephone email and face to face situations. • You will have a minimum of 1-year service advisor experience. • Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. • You will have a strong attention to detail • You will have good time management and be able to prioritise your workload. • Willingness to attend manufacture-training courses to keep updated within this fast paced environment