Position: Customer Service Representative
Salary: £22,000 - £28,000 per annum (depending on age) + Benefits
Location: Peterborough
Type: Full-time, Temp to Perm
Hours: 35-40 hours per week (7/8 hours shifts, operates 24/7 - Must be fully flexible)
Benefits:
1. Full-time, permanent roles available with a competitive salary, following successful completion of initial temporary period
2. Comprehensive training and ongoing support to ensure your success
3. Free on-site parking
4. Monthly incentives
5. A range of additional company benefits
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you to join an established company as a Customer Service Representative in Peterborough.
Our client provides emergency control services in various scenarios, exceptional communication skills will be key to ensuring smooth interactions.
Key Responsibilities:
1. Delivering a friendly, customer focussed service utilising excellent communication and active listening skills.
2. Accurately documenting customer interactions and making detailed reports
3. Using third-party CRM systems to log customer requests and information
4. Ensuring adherence to PCI compliance guidelines and company protocols
5. Managing a variety of tasks and prioritising effectively to meet customer needs
6. Building and maintaining positive relationships with clients, customers, and engineers
Person Specification:
1. Must be flexible and able to work any shifts in a 24 hour period including early and late hours, nights and weekends. A rota will be issued 2 weeks in advance.
2. Strong communication skills and a friendly, approachable manner
3. Attention to detail and a problem-solving mindset
4. Excellent customer service and active listening skills
5. Ability to thrive in a fast-paced and dynamic environment
6. Positive attitude, reliability, and willingness to learn
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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