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If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
An exciting opportunity has arisen to provide high quality administrative support to Bury/HMR Older Adult Community Liaison Team ensuring that the highest standards are maintained in line with the Trust’s policies and procedures.
Main duties of the job
Ability to communicate effectively with all levels of Trust staff and external agencies.
Good keyboard skills. Ability to use electronic systems and software.
Ability to prioritise workload effectively.
Good organisational skills.
Good written and verbal communication and interpersonal skills.
Ability to work as a team member and individually.
Conscientious and able to prioritise work to meet deadlines.
Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs.
Office procedures and systems.
Understanding of the importance of maintaining confidentiality.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance.
* Access to Continued Professional Development.
* Involvement in improvement and research activities.
* Health and Wellbeing activities and access to an excellent staff wellbeing service.
* Access to staff discounts across retail, leisure and travel.
Detailed job description and main responsibilities
May consist of some or all of the following:
To receive and deal with all incoming telephone calls and take messages as appropriate in a professional, polite and efficient manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service.
Retrieving voicemail messages and responding to callers.
Communicate professionally and effectively with internal and external contacts using a variety of methods.
Collect, collate, input and extract data into/from NHS systems as directed by team Manager (National Care Records Service /Clinical Systems, Easytimesheet, Electronic Staffing Records, Team activity, referral/discharge stats).
Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and Data Protection are observed at all times.
Maintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.
Undertaking various clerical duties such as photocopying, faxing, filing and dealing with incoming and outgoing post.
Basic word processing, which may include letters, memos, notes, record cards, messages and email communication.
Notify patients of appointments and cancellations by issuing computerised letters. Update in-house systems and e-referral as required.
Undertake reception duties within the department.
To order stock and non-stock items for the department.
Collate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information.
To work flexibly to cover secretarial/administrative duties in the absence of colleagues and where appropriate, deputise for your line manager.
To work as part of a team, relate and interact effectively with colleagues.
Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectives.
Actively contribute to own personal development by producing a personal development plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.
Responsible for the safe use of all equipment ensuring a healthy, safe and secure working environment and reporting any risks, incidents or complaints according to Trust policies.
Person specification
Education/Qualifications
* NVQ 3 or equivalent experience.
Experience
* Working experience of Microsoft software.
* Experience of using electronic systems.
* Previous clerical experience.
* Ability to accurately input data.
* Note taking/making notes experience.
Knowledge
* Office procedures and systems.
* Understanding of the importance of maintaining confidentiality.
Skills and abilities
* Ability to communicate effectively with all levels of Trust staff and external agencies.
* Ability to prioritise workload effectively.
* Good organisational skills.
* Good written and verbal communication and interpersonal skills.
* Ability to work as a team member and individually.
* Conscientious and able to prioritise work to meet deadlines.
* Working with databases and generating reports.
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.
What happens after your application has been received?
You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email.
What happens if I am offered the position after interview?
The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email.
What pre-employment checks will I need to complete?
By conducting pre-employment checks, the recruitment team will verify that you meet the pre-conditions of the role you have been offered. Pre-employment checks will be carried out according to NHS Employment Check Standards. The checks are:
* Identity verification.
* Right to work check.
* Disclosure and barring service (DBS)/Criminal record check (dependent on role).
* Professional registration and/or qualification check.
* Occupational health assessment.
* Employment history and reference validation.
All applicants external to NHS will be required to provide HMRC employment history to cover the most recent three years. This information will be used to validate employment history and references as part of pre-employment checks.
If you are offered a position and you require sponsorship to support your right to work, we will review your eligibility in line with government guidance. If the role you have been offered is not eligible for sponsorship, and you are not able to evidence your right to work, your conditional offer could be withdrawn.
What happens when pre-employment checks are complete?
Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked on to a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions.
Other important information
* We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider the brilliant innovation diverse people bring.
* If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post.
* If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application.
* Unfortunately, we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
* We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly.
We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure your application is considered, please submit at the earliest opportunity.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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