NOCN are recruiting for a Customer Co-ordinator on a Fixed Term contract for 12 months in our King's Lynn office.
Location: Kings Lynn
Closing Date: 17/1/2025
Contract: 12 months
Can you be responsible for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services?
Due to continued growth, we have an exciting new opportunity for a Customer Co-ordinator to join our team in King's Lynn. Reporting to the Customer Service Team Leader and working closely with our CPCS Team, you will be responsible for supporting the delivery of NOCN Group's professional customer service.
This role will suit someone who is enthusiastic about learning and wants to get involved in all aspects of customer service to gain experience and progress their career.
Why NOCN Group?
NOCN Group is an educational charity whose core aims are to help learners reach their potential and organisations thrive. The group includes business units specialising in regulated UK and international qualifications, End Point Assessment, assured short courses, SMART job cards, assessment services, consultancy, and research.
NOCN Group has been named amongst the Best Medium-sized Organisations in the UK as one of Sunday Times’ Best Places to Work 2024 list.
Purpose and Objectives:
* Responsibility for the delivery of a professional customer experience - exceeding our customer’s expectations.
* A Customer Co-ordinator will work within NOCN Group, providing a front-line and professional service to all customers across all business functions.
* Dealing directly with Centres to address scheme enquiries, account enquiries or in support of their customers’ applications.
* Dealing with learners and Centres across CSkills, NOCN, and NOCN Job Cards.
* Dealing directly with individual customers in support of scheme applications or providing advice and guidance about scheme rules and qualifications.
* Processing the financial elements of the schemes, including taking payments, validating application forms, and inputting data.
Duties and Responsibilities:
* Provide accurate advice, guidance and information to internal and external customers.
* Accurately capture customer information and process financial transactions.
* Taking ownership over each customer experience, ensuring the customer receives an excellent standard of service.
* Resolve enquiries first time.
* Ensure delivery of workload is completed to required specifications and quality standards.
* Working with team members to generate ideas for on-going and continuous improvement.
* Develop a comprehensive knowledge of the service/product area being supported.
* Active participation in team meetings.
* Deal with complaints ensuring a resolution is sought and actioned.
* Provide a point of contact for accurate advice and a prompt resolution to queries.
* Any other duties as required by line manager.
Key Requirements, Qualifications and Knowledge:
The successful candidate must :-
* Be educated to Level 2 in Literacy and Numeracy.
* Have knowledge of Microsoft office.
* Have excellent communication skills.
* Be committed to the highest standards of quality in work.
The following qualifications/experience are desirable but not essential to the candidate's application:-
* Customer Service Qualification.
* Experience of working with card schemes/or Awarding organisations.
* Knowledge of the construction/education sector.
Application Instructions:
NOCN is a registered educational charity, Investor in People and Leader in Diversity. We welcome applications from people of all backgrounds, especially those under-represented in the sector.
If this sounds like the job for you, please send your completed Equal Opportunities Monitoring Form, CV and a covering letter, explaining why you are the best fit for the role, to: recruitment@nocn.org.uk
Please specify the role that you are applying for in the subject header of the email.
The full Job Description/Person Specification and Equal Opportunities Monitoring Form can be downloaded below.
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