Who are we
Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.
Role Responsibilities
Food and Beverage is what adds flavour and flair to a stay! Guests love to enjoy their favourite drink whether it’s with friends, family, colleagues or just on their own. To deliver a great experience, a Bar Attendant will prepare beverages and/or serve food in a timely manner, helping guests to have memorable experiences whenever and wherever they drink.
* Greet guests pleasantly as they approach the bar; promote house drinks and use up-selling skills to increase revenues.
* Ensure you are providing a top-tier customer service experience that stands out from our competitors.
* Prepare beverages including cocktails requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.
* Coordinate food service with Restaurant(s) for bar/lounge guests if applicable.
* Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
* Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incidents to the Supervisor or Manager on duty.
* Take action to solve guest problems/complaints using appropriate service recovery guidelines.
* Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies.
* Perform pre and post-shift work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.)
* Check all necessary supplies in line with hotel procedures and manage liquor inventory.
* Ensure that all liquor is properly secured before, during, and at close of shift.
Key Requirements
* Mixologist experience would be beneficial as cocktail list is part of our offering.
* Experience in Food & Beverage service beneficial but not essential.
* Hands-on approach with a can-do work style.
* Commitment to delivering exceptional guest service with a passion for the hospitality industry.
* Ability to find creative solutions taking ownership for duties and tasks assigned.
* Personal integrity, with the ability to work in an environment that demands excellence.
* Strong communication skills.
Benefits
* Competitive salary.
* Excellent on-going support, training and development.
* 28 days holiday including Bank Holidays per annum.
* Stakeholder Pension entitlement.
* Discounted hotel room rates for you, your friends and family.
* On-going incentives and rewards.
* Opportunities for professional growth and development.
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