Glasgow, Scotland, United Kingdom - Remote
Dionach is your trusted cybersecurity partner, offering comprehensive services such as vulnerability assessments, penetration testing, and risk management. We are a dynamic information security partner with ambitious growth targets in Governance, Risk, and Compliance.
Role Purpose:
We are seeking a skilled and motivated Strategic Client Relationship Manager to join our team. The primary aim of the role is to successfully onboard new clients by ensuring a smooth transition from pre-sales through to initial project delivery and to develop long-term strategic relationships with these clients. This role requires a blend of project management and client relationship management skills.
Responsibilities
The relationship manager will be responsible for:
Relationship Management
* On-boarding new clients, ensuring an industry-leading client experience.
* Leading and attending implementation meetings/workshops (e.g., contract initiation meetings, scoping calls, contract performance reviews).
* Ensuring Dionach is delivering services to meet/exceed agreed contractual SLA’s and KPI’s.
* Being the client’s primary point of contact and the figurehead for strategic relationships.
* Developing successful strategic client relationships from the point of contract award onwards.
* Understanding and addressing customer needs.
* Obtaining and acting upon CSAT feedback and lessons learned.
* Using CRM tools to capture and analyse client data to effectively plan and develop strategic client relationships.
Project Management
* Project managing the implementation of contracted work.
* Effectively communicating project expectations to stakeholders in a timely and clear manner.
* Developing detailed project plans, schedules, project estimates, resource plans, and status reports.
* Managing project risks, issues, and changes, and taking corrective actions as necessary to ensure project success.
Internal Relationships
The relationship manager will report to the Bid Manager within the Technical Solutions and Innovations Team and will be engaged with the bid team throughout the tendering and bid production process to gain a thorough understanding of the client’s requirements and the pipeline of work. Key responsibilities in this area also include:
* Providing regular management updates and performance reports for all Strategic relationships.
* Engaging with the Scoping Team to fully understand the scope of works, pre-requisites, and key dependencies required for each job.
* Coordinating and collaborating with the Project Delivery team to ensure work is planned and implemented on time, within budget, and to specification in line with contractual obligations.
Experience
* Strong track record in Strategic Relationship management and/or Project Management experience ideally in the cybersecurity domain.
Interpersonal Skills
* Excellent stakeholder management and relationship building skills.
* Self-starter able to take full ownership of contracts from the point of award.
* Comfortable working at pace in an agile fashion to meet constantly changing client needs.
* Excellent organisational, communication, and interpersonal skills.
* Strong leadership, problem-solving, and decision-making abilities.
* Ability to work well under pressure and meet tight deadlines.
Technical Skills/Knowledge
* Strong knowledge of and/or an appetite to learn cybersecurity concepts, tools, and technologies.
* Proficiency in Microsoft Office.
* Good understanding of Project Management concepts and methodologies.
Along with a competitive salary, you will have various benefits including a hybrid working environment, private health insurance, employee benefits and discounts platform, Cycle to Work scheme, EAP scheme, and Income Protection if unable to work due to illness or injury.
Dionach is a growing information security company specializing in penetration testing, GRC consultancy, and information assurance services. We are committed to creating an environment that values equality, encourages diversity, and contributes to an inclusive organizational culture.
Job types: full-time, permanent
Location: remote or hybrid
Gross salary: £32k - £35k per annum, depending on experience and qualifications.
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