Job Title: Account Manager – £30,000 to £35,000 |
Location: Whetstone, Leicestershire
Hours: Monday to Friday, 8:30am – 4:30pm
Type: Full-Time, Permanent
We’re recruiting on behalf of our client for an Account Manager to join their fast-paced, friendly, and supportive team. If you’re a customer service professional with a knack for building strong client relationships and delivering a high standard of service, this could be the perfect next step in your career.
The Role:
As the first point of contact for customers, you’ll be the face of the business—helping clients feel supported and valued from day one.
Responsibilities include:
Becoming confident and knowledgeable in the full product and service range
Managing inbound customer queries via phone, email, and social media platforms
Accurately processing and recording orders and client specifications for production
Building long-term client relationships to encourage repeat business
Monitoring market trends and competitors, contributing ideas for new product introductions (NPIs)
Identifying upselling opportunities and maximising sales potential
Collaborating with internal teams to meet service level agreements (SLAs)
Using initiative to resolve enquiries or complaints promptly
Supporting the business with other duties as needed
What You’ll Need:
A proactive and enthusiastic attitude with a professional approach
Prior experienc...