This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Description
The Lucan Residences mark the very first Autograph Collection Residences standalone property in the Marriott's Global Residential Portfolio.
Envisaged as a beacon of architecture in conversation with the rich history of the Royal Borough of Kensington and Chelsea, each residence is individually curated to be as bold and original as its inhabitants.
JOB SUMMARY
Functions as the primary team leader of the Autograph Collection property with responsibility for all aspects of the operation, most importantly managing a team of dynamic individuals and rallying them around a service culture that leaves a lasting impression. Maintains responsibility for guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to property ownership and Marriott International. Manages the implementation of a hotel service program with the objective of creating an extraordinary guest experience tailored to an independent-minded traveler. Demonstrates exceptional communication skills and manages employees directly and indirectly through leadership team. Represents Autograph Collection values in all leadership actions.
CANDIDATE PROFILE
Education and Experience
* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
* OR
* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Hotel Brand Champion
* Champions the Autograph Collection brand's service vision for product and service delivery.
* Communicates a clear and consistent message regarding departmental and property goals to produce desired results.
* Makes and executes the necessary decisions to keep property moving forward toward achieving goals.
* Provides inspiration and motivation to achieve operational excellence.
* Stays current with industry trends and monitors strengths and weaknesses of competition.
Business Strategy Development and Execution
* Develops and executes business plans designed to support the independent hotel brand, maximize customer satisfaction, profitability, and market share.
* Works with Executive Committee to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
* Measures and evaluates the success of property business strategies and uses this information to inform future business plan enhancements.
Sales and Marketing
* Works closely with Sales and Marketing team to develop revenue generating strategies for property.
* Identifies new business leads and actively pursues leads with Sales and Marketing team.
* Aligns sales and marketing strategies with Autograph Collection strategy and effectively executes against established goals.
Customer Relationship Management
* Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
* Delivers customer service aligned to the Autograph Collection brand strategy throughout the guest experience.
* Uses personal judgment and expertise to develop innovative ways to enhance the customer experience.
Public Relations Management and Local Engagement
* Establishes presence in the market by being involved in the local community, and by developing strategic alliances with local officials, businesses, and customers.
* Monitors and promotes room rates, specials, and local promotions at the property and in the surrounding locale.
Talent Management and Organizational Capability
* Creates a cohesive property team along with a dynamic Executive Committee with a passion for high performance and customer service.
* Provides coaching to Executive Committee with specific feedback and holds them accountable for performance.
* Fosters an "open door policy" work environment where employees can discuss work-related problems with managers.
Owner Relations
* Builds strong rapport with property owners through proactive and on-going communication.
* Provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data.
Company Policy, Procedures, and Autograph Collection Operating Standards Compliance
* Promotes property compliance with legal, safety, operations, labor, and Marriott/Autograph Collection brand operating standards.
#J-18808-Ljbffr