**Jumpstart Your Career with a Leading Tech Company!** Are you a recent graduate eager to start your career in IT? Do you thrive on solving problems and want to make a real impact while growing with an industry leader? This exciting opportunity is perfect for ambitious graduates looking to build a successful career in IT support. You’ll be at the heart of a global software solutions provider, becoming a trusted resource for clients worldwide while receiving top-tier training and career development. Daily duties:
* Provide prompt and effective support to clients through phone or email, addressing software issues or escalating critical cases when necessary.
* Deliver exceptional service to ensure client satisfaction and long-lasting relationships.
* Diagnose and resolve technical problems, guiding clients with clear, step-by-step instructions.
* Keep detailed records of each interaction to ensure smooth team collaboration and follow-ups.
* Stay ahead of industry updates by attending regular training sessions and expanding your knowledge.
* Be an active part of a collaborative and supportive team environment where your contributions are valued.
* Assist with special projects that enhance the overall client experience.
About you:
1. Excellent communication skills and a passion for helping others.
2. Customer servic...