Job Overview This post is responsible for proactively supporting effective patient flow and both ward level and IDS supported discharges. The post works closely with the Integrated Discharge Service (IDS) within the Care Transfer Hubs (CTH) and Clinical Site Team (CST). The IDS is responsible for supporting Wards with Complex Discharges across the RUH Bath. The IDS leads the RUH CTH which is where all discharge referrals are triaged, and discharge pathways agreed alongside community partners / MDT. The CST co-ordinates the management of inpatient bed capacity to match demand. The ethos of the IDS is to identify patients at ward level who require a supported discharge, working with patients, families and ward staff whilst patients are not medically stable by planning discharge arrangements and discharging patients as soon as possible once medically stable. The post holder will work within both a designated ward team and with the IDS and CST teams providing support to all members of the team. The post holder will be committed to joint working with our other providers and community teams to provide a “why not home, why not today” approach to reduce length of stay and facilitate early discharge Main duties of the job Proactive progression of timely and safe patient flow and discharge, minimising avoidable delays, ensuring and maintaining accuracy of information, supporting the ward team to progress chase Working within a cluster of wards and being prepared to assist other wards as workloads require, ensuring that flow is optimized at all times. Communicating with patient and carers as required Facilitate the smooth communication of discharge information between RUH wards and community providers. Active listening skills and the ability to document accurately. An awareness of hospital pressures relating to flow and discharge Ensuring that patient information, including that of a highly confidential nature, is shared appropriately and meets Information Governance standards. To have an in depth understanding of the processes required for ward discharges. To support the administrative role of the ward staff. Develop working relationships with key people or teams, such as the Community Hubs Care Coordination Centre, Discharge Liaison Practitioners, Discharge Lounge, Ward Managers, Therapy team leads, and other ward flow and discharge coordinators. Working for our organisation At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Detailed Job Description And Main Responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Person specification Essential and desirable Essential criteria Education to GCSE standard to include English, or equivalent Knowledge of patient administration systems. IT Literate, confidence and experience working across Teams/Excel, Word Desirable criteria NVQ Level 3 or working towards this. Experience within the NHS or similar healthcare setting. Essential and Desirable Essential criteria Demonstrate ability to learn new skills e.g. evidence of previous study Pro-active and takes responsibility Desirable criteria Experience managing difficult or challenging situations. Experience within the NHS or similar healthcare setting. Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Flow and disco JD (PDF, 815.1KB) Join the RUH (PDF, 1.1MB) Further details / informal visits contact Name Helen Barnes Job title Senior DLN Email address helenbarnes2nhs.net Telephone number 07824550036 Additional information N/A