Are you a consumer insights specialist passionate about AI? Do you want to help redefine qualitative research while driving customer success? This is an exciting opportunity to join a pioneering AI-driven insights company as a Senior Research Manager. You’ll play a key role in helping some of the world’s biggest brands to get the most out of an innovative AI-powered research tool.
THE COMPANY:
A fast-growing insights and AI business, this company is revolutionizing how brands conduct qualitative research. With a cutting-edge AI co-worker, they enable consumer-facing companies to generate deep insights faster and more efficiently.
THE ROLE:
As a Senior Research Manager, you’ll be responsible for ensuring clients gain maximum value from the platform. Your role will include:
* Owning the customer journey – providing best-in-class trial and onboarding experiences, helping self-serve customers unlock the platform’s full potential.
* Enhancing AI-driven research – collaborating with Product & Engineering to refine the AI’s qualitative research capabilities, ensuring it feels like working with an experienced human researcher.
* Managing & growing accounts – supporting post-sale customer relationships, driving retention, and owning new business opportunities.
* Shaping customer success strategy – developing best-in-class processes to improve retention, customer education, and overall satisfaction.
YOUR SKILLS & EXPERIENCE:
The Senior Research Manager will have the following skills and experience:
* 4-7 years in customer success or consumer insights, with a strong background in qualitative research methodologies.
* Proven experience in client management, with a track record of delivering impact and exceeding expectations.
* Ability to translate business objectives into effective research strategies.
* Passionate about AI and its role in qualitative research.
* A strong communicator—clear, concise, and confident in client-facing interactions.
* Comfortable with sales & demos, taking ownership of customer relationships.
WAYS OF WORKING:
This role is based in the London office 4x week.
APPLY BELOW!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Research
Industries
Market Research and Research Services
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